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Troubleshooting tips & tricks

5 articles

Logging into the Bristle dashboard allows you to fill out your health questionnaire, register your barcode, and view your results when they become available. There is usually a simple explanation if you ever have trouble accessing your dashboard.


My order or results are taking longer than expected, what should I do?

We're sorry to hear that things are taking a while and we appreciate your patience! We want to make sure you get your results so you can start improving your oral health. You should get emails from us around specific events from the time you purchase

How do I log in?

You can log in to your dashboard by visiting If you would like to use the same email address used to purchase your order:. If you would like to use an email address that is different from the one originally used at purchase, yo

I'm not receiving my magic link from Bristle to log in

If you are not receiving an email like the one below to log in, start by checking the following:. When you enter your email into the dashboard to log in, you'll receive an email like this.

I can't complete my health questionnaire in the Bristle dashboard

Sorry to hear that! This is a known bug with some web browsers (particularly Safari) and we are fixing the issue. We recommend that you try a different web browser like Google Chrome or FireFox. If the problem still persists, reach out to us through

Not receiving email communications and updates

To ensure you receive all email communications in your inbox including status updates about your order and links to access your online Bristle dashboard, safelist the email address [email protected] by adding it to your Contact li